Terms and Conditions

Legal Entity: The legal business name of the company providing these services is Surplus Technology Solutions, a corporation duly organized and existing under the laws of the Commonwealth of Massachusetts.

Trade Name: Surplus Technology Solutions conducts business under the registered trade name (doing business as / “dba”) Tech Recycling Solutions. All references to “Tech Recycling Solutions” in marketing materials, invoices, certificates, and communications refer to Surplus Technology Solutions.

Principal Place of Business: 131 Linden Street, Unit 9, Waltham, Massachusetts 02451.

Contact: (508) 466-6100 | info@techrecyclingsolutions.com

Tech Recycling Solutions provides the following services (“Services”) subject to this Agreement:

• IT Asset Disposition (ITAD) — secure collection, processing, and remarketing or responsible disposal of end-of-life IT equipment.
• Certified Data Destruction — on-site and off-site hard drive shredding and media destruction with full chain-of-custody documentation.
• Electronics Recycling — collection and downstream processing of computers, monitors, servers, networking equipment, and other electronic devices in compliance with Massachusetts General Laws Chapter 21H (the Massachusetts E-Waste Law).
• Mobile Device Recycling — secure erasure and responsible recycling of smartphones, tablets, and portable devices.
• Data Center Decommissioning — full-service removal, documentation, and disposition of data center assets.
• Office Liquidation — coordinated removal and disposition of surplus office technology and equipment.

Services are provided within Greater Boston and surrounding Massachusetts communities. Service availability outside our standard service area is subject to prior written agreement.

3.1 Accepted Materials. We accept electronics as listed on our Accepted Items page. We reserve the right to refuse items that are hazardous, contaminated, or not within our accepted categories.

3.2 Massachusetts E-Waste Compliance. All electronics recycling is performed in compliance with Massachusetts General Laws Chapter 21H and applicable Massachusetts Department of Environmental Protection (MassDEP) regulations. Clients are responsible for ensuring that materials tendered for recycling are lawfully owned or controlled by the Client.

3.3 Transfer of Title. Upon pickup or drop-off, title to all materials transfers to Surplus Technology Solutions / Tech Recycling Solutions. The Client relinquishes all ownership rights and claims to the materials at the time of transfer.

3.4 Documentation. Upon completion of service, the Client will receive a recycling certificate and weight manifest. These documents serve as evidence of responsible disposal and may be used for regulatory compliance purposes.

3.5 No Landfill Policy. We maintain a zero-landfill policy. All materials are processed through certified downstream vendors. We do not knowingly export e-waste to developing countries in violation of applicable law.

4.1 Certified Destruction. Our data destruction services are performed using certified physical shredding in compliance with applicable federal and Massachusetts data privacy laws.

4.2 Certificate of Data Destruction. Upon completion of certified data destruction, the Client will receive a Certificate of Data Destruction identifying the media destroyed, the method used, the date of destruction, and the chain of custody. This certificate is provided within 24 hours of service completion.

4.3 Client Responsibility. The Client is solely responsible for identifying all media requiring data destruction and ensuring that all such media is included in the service order. Tech Recycling Solutions is not liable for data remaining on media not tendered for destruction or not identified by the Client.

4.4 HIPAA & Regulatory Compliance. While our services are designed to support HIPAA, FACTA, GLBA, FERPA, and Massachusetts 201 CMR 17.00 compliance obligations, the Client remains solely responsible for its own regulatory compliance. Our Certificate of Data Destruction may be used as supporting documentation but does not constitute legal advice or a guarantee of regulatory compliance.

4.5 Chain of Custody. We maintain a documented chain of custody from pickup through final destruction. Chain-of-custody records are retained for a minimum of three (3) years and are available to the Client upon written request.

5.1 Pricing. Service fees are quoted on a per-project basis. Quotes are valid for thirty (30) days from the date of issuance unless otherwise stated in writing.

5.2 Payment Terms. Payment is due upon receipt of invoice unless a credit account has been established in writing. Overdue balances accrue interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by Massachusetts law, whichever is lower.

5.3 Taxes. The Client is responsible for all applicable taxes, duties, or fees imposed by any governmental authority in connection with the Services, except for taxes based on the Company's net income.

6.2 Exclusion of Consequential Damages. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.3 Data Residual Risk. The Client acknowledges that no data destruction method can guarantee 100% elimination of all data in all circumstances. The Company's liability for any residual data recovery is limited as set forth in Section 6.1.

6.4 Force Majeure. The Company shall not be liable for delays or failures in performance resulting from acts beyond its reasonable control, including but not limited to acts of God, natural disasters, labor disputes, governmental actions, or supply chain disruptions.

6.5 Massachusetts Consumer Protection. Nothing in this Agreement limits any rights the Client may have under Massachusetts General Laws Chapter 93A (the Massachusetts Consumer Protection Act) to the extent such rights cannot be waived by contract under applicable law.

The Client agrees to indemnify, defend, and hold harmless Surplus Technology Solutions, its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Client's breach of this Agreement; (b) the Client's violation of any applicable law or regulation; (c) any third-party claim arising from materials tendered by the Client that were not lawfully owned or controlled by the Client; or (d) the Client's negligence or willful misconduct.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services (“Confidential Information”) and not to disclose such information to third parties without prior written consent, except as required by law or court order. This obligation survives termination of this Agreement for a period of three (3) years.

The Company's handling of personal data is governed by applicable Massachusetts and federal privacy laws, including Massachusetts 201 CMR 17.00 (Standards for the Protection of Personal Information of Residents of the Commonwealth).

All content on the Tech Recycling Solutions website, including text, images, logos, and documentation, is the property of Surplus Technology Solutions and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction or use is prohibited.

10.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles.

10.2 Jurisdiction & Venue. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located in Middlesex County, Massachusetts. Both parties consent to the personal jurisdiction of such courts.

10.3 Informal Resolution. Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) days following written notice of the dispute.

The Company reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting to our website at techrecyclingsolutions.com/terms. Continued use of our Services after the effective date of any modification constitutes acceptance of the revised terms. We encourage Clients to review this page periodically.

If any provision of this Agreement is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

This Agreement, together with any written service order or quote accepted by the Client, constitutes the entire agreement between the parties with respect to the Services and supersedes all prior negotiations, representations, or agreements, whether written or oral.

Questions regarding these Terms & Conditions may be directed to: